FAQ

LIGHT OF FAITH

We believe every piece should carry purpose—from the message it represents to the experience of receiving it. Below you'll find answers to common questions about ordering, shipping, sizing, returns, and more.

SHIPPING & DELIVERY

1. Do you offer free shipping?

Yes. We currently offer FREE Standard Shipping on U.S. orders.

No standard shipping charge will be added to U.S. orders at checkout. Applicable sales tax, if required, may still be calculated separately at checkout.

2. How long will it take to receive my order?

Every LIGHT OF FAITH piece is made to order, which means your order requires production time before it ships.

Production Time: Approximately 2–5 business days.

Shipping Time: Once production is complete, please allow approximately 4–10 business days for standard delivery within the United States.

Delivery estimates are not guaranteed. Holidays, peak shopping periods, carrier disruptions, weather, production volume, address issues, and other circumstances outside our reasonable control may result in additional processing or delivery time.

Holiday & Peak Season Notice: During high-volume periods such as Black Friday and the holiday season, production facilities and shipping carriers may experience delays. If you're ordering for a specific date or occasion, we recommend ordering as early as possible.

3. How are LIGHT OF FAITH products made?

Every LIGHT OF FAITH piece is made to order using professional printing or embroidery techniques appropriate for each product and design.

Our collections are intentionally designed around faith, purpose, and premium streetwear aesthetics. Because each item is produced after an order is placed, we do not rely on traditional mass inventory.

4. How can I track my order?

Once your order has been fulfilled and tracking becomes available, you'll receive a shipping confirmation email containing your tracking information.

Please allow additional time for tracking updates after the carrier receives your package.

5. Will all items in my order arrive together?

Not necessarily.

Some products may be produced or fulfilled separately. If your order contains multiple items, they may arrive in separate packages and at different times.

When separate tracking information is available, you'll receive the corresponding shipment updates.

RETURNS & EXCHANGES

6. What is your return policy?

Because every LIGHT OF FAITH item is made to order, all sales are final. We do not accept returns or issue refunds for buyer's remorse, accidental orders, or change of mind.

If your item arrives damaged, defective, or incorrect, please contact us so we can review the issue and assist you in accordance with our Refund Policy.

7. Do you offer exchanges?

Because we operate on a made-to-order basis and do not hold traditional inventory, we cannot offer size, color, or style exchanges.

Please carefully review all product details and sizing information before completing your purchase.

8. What if I ordered the wrong size or changed my mind?

Production may begin shortly after an order is placed. Once an order has entered production, we cannot modify the size or accommodate a change-of-mind request.

Please review the measurements provided on the product page before ordering.

9. What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or different from what you ordered, please contact us at contact@lightoffaithlifestyle.com with your order number and clear photos showing the issue.

We will review the situation and provide the appropriate next steps in accordance with our Refund Policy.

ORDERS, PACKAGES & ADDRESSES

10. What if my package is lost?

If your package appears to be lost in transit, please contact us at contact@lightoffaithlifestyle.com with your order number and tracking information.

Claims for packages believed to be lost in transit should be submitted within 30 days after the estimated delivery date.

If tracking shows that your package was delivered but you cannot locate it, we recommend first checking the delivery area, household members or neighbors, and contacting the carrier for additional delivery information.

11. What if I entered the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at contact@lightoffaithlifestyle.com.

Address changes cannot be guaranteed after an order has entered production or shipment processing. Additional reprinting or reshipping costs resulting from incorrect or incomplete customer-provided information may be the customer's responsibility.

12. What happens if my package is returned, refused, or unclaimed?

If a shipment is returned because it was unclaimed, refused, or could not be delivered for a reason attributable to the customer, we may require confirmation of a corrected shipping address and payment of applicable reprinting or reshipping costs before the order can be sent again.

13. Can I change or cancel my order?

Because production may begin shortly after an order is placed, changes or cancellations cannot be guaranteed.

If you need to request a change or cancellation, contact us as soon as possible at contact@lightoffaithlifestyle.com. We will determine whether the order can still be modified based on its production status.

SIZING, PAYMENTS & CONTACT

14. How do I choose the right size?

Please review the sizing information provided on each product page before placing your order.

Fit can vary by product, so we recommend using the measurements provided rather than relying solely on your usual size.

If you prefer a more relaxed or oversized streetwear fit, review the measurements carefully before selecting a larger size.

15. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as secure payments through PayPal Express Checkout.

You do not need a PayPal account to complete your purchase; you can securely enter your card details during checkout.

16. Will I be charged sales tax?

Applicable sales tax may be calculated at checkout based on your order and shipping destination, where required.

Any applicable tax will be displayed separately during checkout before you complete your purchase.

17. How can I contact LIGHT OF FAITH?

For questions about your order, products, shipping, or customer support, contact us at:

contact@lightoffaithlifestyle.com

We're here to help and will respond as soon as possible.