Refund policy

Last updated: October 15, 2026

At LIGHT OF FAITH LIFESTYLE, every product is individually produced on demand after an order is placed.

This Refund & Return Policy explains our procedures for order cancellations, returns, exchanges, damaged or defective products, and refunds.

1. Made-to-Order Products

At LIGHT OF FAITH LIFESTYLE, every product is individually produced on demand after an order is placed.

Because of this production process, we generally do not accept returns, exchanges, or refunds for the following reasons, except where required by applicable law:

Changes of mind or personal preferences.
Incorrect size or color selections made by the customer.
Orders placed by mistake that have already entered production.
Minor variations that fall within normal production tolerances.

We encourage all customers to carefully review product descriptions, size guides, colors, and order details before completing a purchase.

These restrictions do not affect any mandatory consumer rights.

2. Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible at contact@lightoffaithlifestyle.com.

We will make reasonable efforts to accommodate cancellation or modification requests before production begins.

Once an order has entered production, cancellation or modification may no longer be possible.

Submitting a cancellation request does not guarantee that the order can be canceled.

If cancellation is successfully confirmed, a refund will be issued to the original payment method.

Any cancellation or withdrawal rights required by applicable law remain unaffected.

3. Damaged, Defective, or Incorrect Items

We stand behind the quality of our products.

If your order arrives damaged, contains a manufacturing, printing, or embroidery defect, or you receive an incorrect item, please contact us within 30 calendar days of delivery.

To submit a claim, email contact@lightoffaithlifestyle.com and include:

Your order number.
A brief description of the issue.
Clear photographs showing the damage, defect, or incorrect item.
Additional information or photographs if reasonably necessary to evaluate the claim.

We will review your request and, when eligible, arrange an appropriate replacement or refund at no additional cost.

Customers are generally not required to return defective or incorrect products unless we specifically request a return and provide instructions.

If a return is required due to a confirmed defect or our error, we will cover reasonable return shipping costs.

The 30-day reporting period is our standard claims procedure and does not limit any longer period or remedy required by applicable law.

4. Print Placement, Scale, Embroidery, and Production Variations

Because our products are individually produced, minor variations in print placement, embroidery placement, color appearance, fabric texture, garment measurements, and finishing may occur.

For applicable printing methods, print placement variations of up to approximately 0.5 inches (1.27 cm) may fall within normal production tolerances.

Colors may also appear slightly different depending on screen settings, fabric characteristics, and production methods.

Print Size and Design Scale

Artwork is produced within the available printing area and production specifications of each garment.

As a result, designs may appear proportionally larger on smaller garments and proportionally smaller on larger garments. Print dimensions do not necessarily increase proportionally with garment size.

Embroidery and Vintage Finishes

Embroidered products may display minor variations in stitching, thread appearance, and embroidery placement.

Vintage-style garments and accessories may also show subtle differences in washing, fabric texture, and color tone.

Product mockups and marketing images are intended to illustrate the overall appearance of each item. Minor differences between digital representations and finished products may occur.

Normal production variations are not automatically considered manufacturing defects.

However, significant deviations from the advertised product, genuine manufacturing, printing, or embroidery defects, incorrect items, and any claims protected by applicable consumer laws will be evaluated and resolved appropriately.

5. Returns and Exchanges

We do not offer standard returns or exchanges for non-defective made-to-order products where permitted by applicable law.

This includes purchases involving:

Incorrect size selections.
Incorrect color selections.
Changes of mind.
Personal preferences.
Orders placed by mistake that can no longer be canceled.

Where applicable consumer protection laws provide a right of withdrawal, cancellation, return, exchange, or refund, those rights will be honored.

Customers wishing to exercise such rights should contact us at contact@lightoffaithlifestyle.com for instructions.

Please do not return any products without first contacting us.

Where a return is legally available, applicable return shipping costs and procedures will be communicated in accordance with the relevant legal requirements.

6. Lost, Delayed, or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the shipment with our fulfillment and shipping partners.

Depending on the circumstances, investigation results, and applicable legal requirements, an eligible order may qualify for replacement or refund.

We may request additional information to help verify shipping details or investigate delivery issues.

7. Claim Review and Refund Processing

We aim to review complete claims within 3–5 business days after receiving the necessary information.

Some claims may require additional investigation with our production or shipping partners. We will communicate any significant delays.

Once a refund has been approved, we aim to initiate it within 5–7 business days, or sooner where required by applicable law.

Approved refunds will be issued to the original payment method.

The time required for refunded funds to appear in your account may vary depending on your bank or payment provider.

Applicable statutory refund deadlines always take precedence over these standard processing targets.

8. Consumer Rights

Nothing in this policy excludes, restricts, or overrides any mandatory consumer protection rights or remedies available under applicable law.

Where applicable laws provide additional rights, including withdrawal rights, legal guarantees, or remedies for defective, incorrectly described, or nonconforming goods, those rights will be respected.